Delivery Information

Deliveries are completed via 3 different methods - 

Method 1 : - The use of Palletline, a national courier service. A member of Palletline will collect your product from our yard. It is then transported to a depot local to you. A local delivery firm to you, also a member of Palletline, will then process your delivery. This is completed using a Tail-Lift offloading facility. The pallet can then be manouvered to your required destination. 

- The pallet can only be manouvered on a hard standing surface, with no incline or decline. If the lorry arrives and it is unable to offload due to these factors, you must pay a re delivery charge. 

- The pallets are 1 tonne and below. This is the maximum weight the tail lifts can take.

- Cash may not be given to the driver as payment for the stone. Any cash given to drivers that are not under our control will not be taken as payment to Astoria Stone.

- You / a suitable signor  must be present when the lorry arrives. If nobody is present upon arrival, you will be charged for a rescheduled delivery. 

Method 2 :- Hiab delivery service. Hiab delivery is for clients that require specific drop off points, perhaps over a fence/wall that is not accessible by hand held fork truck. We are able to offer Hiab delivery, however there is a minumum of 12 tonne required for our free delivery service. Anything below 12 tonnes will be charged at full price.

Method 3:- Articulated Lorry transport : - This is for large orders over 70 Metres SQ + . An articulated lorry will be sent to your address with a mountable forklift truck. The driver will then manouvre the stone to any destination within reasonable grounds & accesibility.