Delivery & Returns
All steps are made to measure. It is vital that a competent architect/builder measures the site, preferably utilising CAD drawings, to note every imponderable during calculations. For example, all joints must be counted into the equation to achieve absolute precision. Astoria Stone will not be held liable for mistakes made during the measuring process, and all stone will be cut to size with precision at our manufacturing facility. No refunds are offered on bespoke step products. This product qualifies for FREE DELIVERY when over 3 linear metres ordered Astoria stone will not be held liable for delays caused by unforeseen circumstances, therefore we ask that you prepare your labour to lay the stone once the product has arrived on site. With your enquiry, please indicate what type of transport is required. Our main methods of transport are Palletline (Taillift offload), Articulated (With mounted forklift truck) & Hiab offload. All product leaves our yard in perfect condition with no split pieces or broken edges. We pack our stone to withstand transportation effects, however their may be an odd occurrence that broken pieces arrive on site. Any broken slabs that arrive on site will have to be disposed of by the buyer, unless stated by Astoria. Astoria will offer replacement stone free of charge, however the client will incur the full redelivery cost.